Unblock and Recover a blocked or suspended Outlook or Microsoft account

How to you unblock your Microsoft account.

Step 1: Open the Windows Live account page and sign in to your account. The system will allow you to sign in, but then it would automatically recognize that your account has been blocked.

Step 2: To unblock your account, click Continue. 

Step 3: Here you can verify that your account with two methods. You can either request Hotmail to send you verification code to your alternate email Id or message it to your mobile number.

Step 4: Once you receive the verification code, enter it and click Continue.


If it is not the first time your live account has been blocked, you may receive the following message. Then click Continue.

Then open the Reset your password page. Enter your existing password into the Old Password field, and then Type new password and Retype new password. Click “Save” to confirm your new password and open the Review Contact Details screen.

The passwords put in the blank “Type new password” and “Retype new password’ should be identical.

Make sure you create a strong and unique password to help keep your account secured. You can use our password checker to test the strength of your new password before you use it.

Finally, you will be asked to review your Alternate email address and Mobile phone for confirmation. Then click “Continue” to unblock your account.

Recover Hotmail, Outlook or Microsoft Account.

When you are done unblock your account, and you can now sign in with your new password. Click Sign in your new password.

Then you fill Email address, Contact email address, Enter the characters you see. Then click Next.

The question relates:

  1. I have problems with the security code.

If you didn't receive your security code via the phone number you provided, try again or provide anoter one. If your code doesn't work, make sure you enter exactly the numbers in the message rather than the numbers in the header.

  1. How could my account be blocked?

Your account may get blocked if it has been hijacked by scammers. Once your account is hacked, spam emails may be sent from your account.

The accumulated materials stored in your account may violate the usage terms and regulations of Microsoft, for example adult photos. In addition, data that is deemed to be pirated will also lead to a blocked account.

  1. What are impacts of a blocked account?

If your Hotmail or Windows Live account is blocked, its consequences would be heavier than you expected. Once it occurs, you cannot access not just your messages but also other services that are related to Windows Live, including:

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